FREQUENTLY ASKED QUESTIONS
Warranty Policy
The EJ Lauren Fine Furniture warranty is limited in that it is provided to you, the original purchaser and owner. The EJ Lauren Fine Furniture warranty does not apply to furniture that has been abused or used in a business environment and/or for commercial purposes. The EJ Lauren Fine Furniture warranty only applies to furniture used for normal residential purposes.
Our warranty does not cover products sold in “distressed” or “as is” condition, products sold “second hand” or products purchased from a retailer, or any other form of reseller not authorized by EJ Lauren Fine Furniture, Inc. to sell our products. All warranties cover labor for 1 year only.
All of the Limited Warranties set forth below are subject to these Warranty Limitations.
Lifetime Limited Warranty – Frames & Springs
Frames, spring systems, motion mechanisms, and specific fixtures are under warranty to be free from manufacturing defects for the life of the product. Lifetime Limited Warranty is equal to seven (7) years.
1-Year Limited Warranty on Innerspring Mattresses & Mechanisms
Standard EJ Lauren Fine Furniture sleep sofa innerspring mattresses are under warranty to be free from manufacturing defects and against the loss of foam resiliency for one (1) year (this includes, but may not be limited to, swivel bases, swivel/rocker bases and sleep sofa mechanisms).
Limited Lifetime Warranty – Cushion Cores
Foam cores under warranty are to be free from manufacturing defects and against the loss of foam resiliency for 1 year of the product’s life, with validation of normal wear and tear and confirmation by manufacturer of resiliency loss.
Feather soft cushions consist of a 1.8 density foam core wrapped with super-soft foam, surrounded by a balanced blend of down, feather and multi-denier polyester fiber, encased in a channeled down-proof ticking. While this breathable ticking is down-proof, and creates a feather barrier, feathers will poke through the fabric from time-to-time. This is considered normal performance and is not a defect. Feather soft cushions are under warranty against defects in material and workmanship for one (1) year.
One (1) Year Limited Warranty – fabrics, filling materials & fastenings
Upholstery fabrics, including slipcovers, are under warranty for one (1) year against seam slippage, fraying and dye transfer, but only if any cleaning conforms to industry standard methods. This warranty does not cover wearing, wrinkling, fading, pilling or fabric that has been treated with a dealer or consumer applied soil repellent.
Foam filling materials are under warranty for one (1) year against the loss of foam resiliency.
Zippers and seams are under warranty for one (1) year against failure, including seam slippage.
Our warranty does not cover products sold in “distressed” or “as is” condition, products sold “second hand” or products purchased from a retailer, or any other form of reseller not authorized by EJ Lauren Fine Furniture, Inc. to sell our products. All warranties cover labor for 1 year only.
All of the Limited Warranties set forth below are subject to these Warranty Limitations.
Lifetime Limited Warranty – Frames & Springs
Frames, spring systems, motion mechanisms, and specific fixtures are under warranty to be free from manufacturing defects for the life of the product. Lifetime Limited Warranty is equal to seven (7) years.
1-Year Limited Warranty on Innerspring Mattresses & Mechanisms
Standard EJ Lauren Fine Furniture sleep sofa innerspring mattresses are under warranty to be free from manufacturing defects and against the loss of foam resiliency for one (1) year (this includes, but may not be limited to, swivel bases, swivel/rocker bases and sleep sofa mechanisms).
Limited Lifetime Warranty – Cushion Cores
Foam cores under warranty are to be free from manufacturing defects and against the loss of foam resiliency for 1 year of the product’s life, with validation of normal wear and tear and confirmation by manufacturer of resiliency loss.
Feather soft cushions consist of a 1.8 density foam core wrapped with super-soft foam, surrounded by a balanced blend of down, feather and multi-denier polyester fiber, encased in a channeled down-proof ticking. While this breathable ticking is down-proof, and creates a feather barrier, feathers will poke through the fabric from time-to-time. This is considered normal performance and is not a defect. Feather soft cushions are under warranty against defects in material and workmanship for one (1) year.
One (1) Year Limited Warranty – fabrics, filling materials & fastenings
Upholstery fabrics, including slipcovers, are under warranty for one (1) year against seam slippage, fraying and dye transfer, but only if any cleaning conforms to industry standard methods. This warranty does not cover wearing, wrinkling, fading, pilling or fabric that has been treated with a dealer or consumer applied soil repellent.
Foam filling materials are under warranty for one (1) year against the loss of foam resiliency.
Zippers and seams are under warranty for one (1) year against failure, including seam slippage.
Fabric care
The following cleaning codes and instructions are provided for your education and direction in cleaning spots and stains from your new EJ Lauren upholstered pieces. These are common and recognized definitions within the furniture industry but should not be construed as a guarantee that desired results will be obtained by following these methods. Always test cleaners in a hidden area before proceeding.
“S” Labeled Upholstery
Must be dry solvent cleaned only. Dry solvent cleaning is reserved for delicate or non-colorfast fabrics that can be damaged when using water-based cleaning methods. The term dry solvent refers to non-water, hydrocarbon-based compounds. Dry cleaning is considered to be the safest of cleaning methods; however solvents may damage adhesives or latex back coatings.
“W” Labeled Upholstery
The furniture piece can be cleaned with water. This is the most durable type of fabric you can buy and is ideal for furniture that will see a high volume of use or spills (family room chairs, living room couches and chairs).
“WS” Labeled Upholstery
Fabrics can be cleaned with either water or solvent based products. Use a mild solvent, an upholstery shampoo, or the foam from a mild detergent.
“S” Labeled Upholstery
Must be dry solvent cleaned only. Dry solvent cleaning is reserved for delicate or non-colorfast fabrics that can be damaged when using water-based cleaning methods. The term dry solvent refers to non-water, hydrocarbon-based compounds. Dry cleaning is considered to be the safest of cleaning methods; however solvents may damage adhesives or latex back coatings.
“W” Labeled Upholstery
The furniture piece can be cleaned with water. This is the most durable type of fabric you can buy and is ideal for furniture that will see a high volume of use or spills (family room chairs, living room couches and chairs).
“WS” Labeled Upholstery
Fabrics can be cleaned with either water or solvent based products. Use a mild solvent, an upholstery shampoo, or the foam from a mild detergent.
prolonging fabric life
Dust and dirt promote premature fabric wear. Vacuum the surface of you furniture regularly, including the deck under the cushions, with the upholstery attachment of your vacuum cleaner. Direct sunlight can cause some fabrics to fade. Care should be taken to limit the amount of direct sun on any piece of furniture.
cushion care
Our 1.8 density foam cores contain no added flame retardant chemicals per the requirements of California TB 117-2013. While foam will soften, it should not lose resiliency or the ability to recover from compression. Polyester wraps, used to create surface softness, will, over time, lose some of the initial loft, which may contribute to cushion flattening and wrinkling. This is normal.
Feather soft cushions and cushion packages will, by design, flatten, wrinkle and soften. We suggest you fluff these cushions as you would fluff the feather or down pillow you sleep on.
You can prolong cushion life and keep your cushions looking fresh by turning and rotating them regularly. You may also want to regulate the cushion core and polyester wrap by unzipping the casing and adjusting the fit of the core and polyester wrap. We do not suggest removing the cushion core from the casing.
Feather soft cushions and cushion packages will, by design, flatten, wrinkle and soften. We suggest you fluff these cushions as you would fluff the feather or down pillow you sleep on.
You can prolong cushion life and keep your cushions looking fresh by turning and rotating them regularly. You may also want to regulate the cushion core and polyester wrap by unzipping the casing and adjusting the fit of the core and polyester wrap. We do not suggest removing the cushion core from the casing.
requesting warranty service
To request service under this warranty, contact the authorized EJ Lauren Fine Furniture retailer from whom you purchased your EJ Lauren Fine Furniture. The retailer will, in turn, contact us. Certain defects may be repaired in your home with our authorization for the first years. If the repair cannot be completed in your home, arrangements must be made with the retailer to transport the furniture to the retail location. The EJ Lauren Fine Furniture warranty does not include the cost, if any, of transportation to or from the retail location or factory. The retailer will contact our factory service center to schedule return authorization (RA) and time they can deliver to and from the factory service center, as long as one (1) year from the date of purchase. If service is not handled through the retailer where purchase was made, shipping and handling charges will apply.
Certain information is required to process a request for service. We suggest that you keep your sales receipt and a record of the serial number for each piece of furniture that you purchased.
Certain information is required to process a request for service. We suggest that you keep your sales receipt and a record of the serial number for each piece of furniture that you purchased.
furniture construction
Frames:
Frames are hand-crafted from four-quarter kiln-dried alder hardwood and hardwood ply. Framing joints are precisely assembled with corner blocks, glue, and staples for extra strength, stability, and durability. Padded outside back and arms prevent wear and tear from framing along with a more luxurious and refined product.
Sinuous Springs:
Rows of heavy 8-gauge, no-sag, steel springs provide comfort and support while preventing sagging to maximize comfort and longevity. Springs are doubled on each end to give added support to areas with most wear.
Cushions:
High-quality, 1.8-lb. density foam wrapped in a quilted feather and down envelope to provide extra comfort.
Accent Pillows:
Luxurious welted accent pillows included. Pillows are filled with eco-friendly fiber.
Frames are hand-crafted from four-quarter kiln-dried alder hardwood and hardwood ply. Framing joints are precisely assembled with corner blocks, glue, and staples for extra strength, stability, and durability. Padded outside back and arms prevent wear and tear from framing along with a more luxurious and refined product.
Sinuous Springs:
Rows of heavy 8-gauge, no-sag, steel springs provide comfort and support while preventing sagging to maximize comfort and longevity. Springs are doubled on each end to give added support to areas with most wear.
Cushions:
High-quality, 1.8-lb. density foam wrapped in a quilted feather and down envelope to provide extra comfort.
Accent Pillows:
Luxurious welted accent pillows included. Pillows are filled with eco-friendly fiber.